Legal
Privacy policy
This policy explains what personal information Pioneer Recruitment Limited collects, why we use it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are
Pioneer Recruitment Limited ("Pioneer", "we", "us") is the data controller for the information described in this policy.
- Company number: 16034267
- Registered office: Flat 1505, Pioneer Point South Tower, 5 Winston Way, Ilford, IG1 2ZF
- Email: info@pioneeruk.com
- Phone: +44 7765 258819
This policy covers visitors to this website, clients and business contacts. If you are a candidate or temporary worker, we give you a separate privacy notice when you register with us.
2. What information we collect
When you send a quotation request. Your name, email address and phone number (if you give one), and the details of your request: roles and staff numbers, dates and shift times, venue and location, uniform requirements, and duties or specific skills.
When you contact us by email, phone or LinkedIn. Your contact details and the content of your messages.
Business contacts we approach. We may contact people in roles such as general manager or banqueting manager at hotels, clubs and event venues. We hold their name, job title, venue, business email address and LinkedIn profile details. We get these from LinkedIn, venue websites and other public business sources, and from the people themselves.
Technical information. Our website host, Cloudflare, processes your IP address and basic browser details in server logs to deliver the site and keep it secure. This website does not use advertising or analytics cookies.
3. Why we use your information
| Purpose | Lawful basis |
|---|---|
| To reply to your enquiry, prepare a quotation and arrange staffing | Taking steps at your request before entering into a contract, or our legitimate interest in running our business (Article 6(1)(b) and 6(1)(f)) |
| To contact hotel, club and venue managers about our staffing services | Our legitimate interest in promoting our services to relevant business contacts (Article 6(1)(f)). You can object at any time. |
| To manage our accounts and keep records the law requires | Legal obligation (Article 6(1)(c)) |
| To keep our website and systems secure | Our legitimate interest in protecting our business (Article 6(1)(f)) |
We do not use your information for automated decision-making or profiling that has legal or similarly significant effects. We do not sell personal information.
4. Business contacts and marketing
We send business-to-business emails only to work email addresses, and we always say who we are and how to opt out. You can ask us to stop at any time by replying "stop" to any message, or by emailing info@pioneeruk.com. We then keep only your name and email address on a suppression list so that we do not contact you again.
If we contacted you and you want to know where we got your details, ask us and we will tell you.
5. Who we share information with
We share personal information only with organisations that help us run the website and our business, and only as far as they need it:
- our website form provider (Web3Forms), which delivers quotation requests to our email inbox;
- our email and IT providers, which host our mailboxes and files;
- Cloudflare, which hosts this website;
- our professional advisers, such as accountants and lawyers, when needed;
- the authorities, where the law requires it.
These providers act on our instructions under their own data protection terms.
6. Transfers outside the UK
Some of our providers process data outside the UK, including in the United States. Where this happens, we make sure a lawful safeguard is in place, such as the UK adequacy regulations (including the UK–US data bridge, where the provider is certified) or standard contractual clauses with the UK addendum.
7. How long we keep your information
- Quotation requests and enquiries: up to 12 months after our last contact with you, unless you become a client.
- Clients: for the length of the relationship, then up to 6 years for accounting, tax and contract records.
- Business contacts who do not reply: we review these regularly and delete them when they are no longer relevant.
- Opt-out requests: we keep your name and email address on a suppression list for as long as needed to respect your request.
8. Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, in some circumstances;
- ask us to restrict how we use your information, in some circumstances;
- object to us using your information where we rely on legitimate interests, including for direct marketing, which we will always stop;
- ask for your information in a portable format, where this applies.
To use any of these rights, email info@pioneeruk.com. We will reply within one month. We may need to check your identity first.
9. Keeping your information secure
We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS) on this website and access controls on our systems. Please do not send sensitive personal information, such as health details, through the quotation form.
10. Complaints
If you are unhappy with how we use your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, helpline 0303 123 1113.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.